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Concord Tax & Business Services
Meet Our Team

Meet our friendly Concord team! At Concord Tax & Business Solutions, you’ll always enjoy tailored advice, one point of contact and direct access to a team member who specialises in the area you need. We thrive on developing our knowledge and expertise to the highest level, staying up to date with the latest rules, regulations and changes and solving our clients’ accounting and taxation needs. Keep reading to learn more about our team’s qualifications and experience.

Theresa O’Connor


Since joining Concord Tax & Business Solutions in 2001, Theresa has focused her energy in going above and beyond to satisfy her clients and building lasting relationships. She is committed to the provision of quality advice which will help her clients achieve their financial, business, and personal goals. In 2017, Theresa and Colin purchased Concord Tax & Business Solutions and have further developed the business to where it is today.

Theresa has 20 years of experience in the accounting industry where she works passionately with small to medium sized businesses. Theresa is a registered Tax Agent and Certified Practising Accountant. She is also an active member of her local CPA Branch Council, having held the positions of both Treasurer and Secretary. Additionally, she is a member of CPA Australia’s Queensland Division Council and is chair of the CPA Queensland Women’s Committee.

Theresa’s proactive attitude has proven to be very successful for both herself and her clients. She enjoys working with tech-savvy businesses who are interested in managing their finances and business operations using cloud-based business apps. She is a Certified Xero Advisor and gets a kick out of leveraging technology in smart and innovative ways to improve business processes, productivity, and profitability. Theresa has a reputation for personal attention and professionalism for all her clients. She knows how to get the best out of the current situation, while looking for opportunities that may present themselves to enhance future operations.

Outside of work hours, Theresa is an avid marathon runner who has competed in events throughout Australia and overseas. Just prior to Covid-19, she competed the New York Marathon. Additionally, she has participated in the Tough Mudder Challenge, Beat the Barge Paddle, Adventurethon, Reef to Rainforest Charity Cycle and various other sporting events.

Concord Tax & Business Solutions are your local business accountants and tax consultant near you. Want to learn more about our accounting technician team or services? Contact us today – your local managerial accounting firm.

Colin Hawes


Colin joined the Concord Tax & Business Solutions team in 2004. Prior to joining the Concord team, he ran his own small bookkeeping business, so he has an innate understanding of the challenges and opportunities that businesses face. In 2017, Colin purchased Concord Tax & Business Solutions with Theresa. As a business owner and a local in the Townsville community, he understands that every business is different and that there is no ‘one size fits all’ solution. His primary focus is helping clients with strategies to grow their revenue, profit, and business value.

Colin takes a hands-on approach, builds a great rapport with clients, and is genuinely passionate about their success. In addition to his work in the areas of taxation and small business consulting, Colin also has extensive experience in the areas of Self-Managed Super Funds. He has a strong interest and high level of experience in helping clients achieve their retirement goals by making the best use of their superannuation.

Colin maintains a strong relationship with his clients built on trust, knowledge, and experience. As a member of CPA Australia and a Xero Certified Advisor, he has developed a strong passion for cloud computing and the benefits it can deliver to small businesses. Colin understands the challenges faced by his clients on a daily basis and works closely with them to achieve their desired outcome.

He has two beautiful children which keep him very active with their various hobbies. He is also a mad Cowboys supporter and enjoys cheering on his team. One interesting fact that many people do not know about Colin, is that he was a very good ballroom dancer in his day. It was this passion that led him to move to Brisbane and ultimately win an Australian Championship.

Looking for a highly experienced managerial accounting firm in Townsville? Contact us today.

Catherine Eales


Catherine has been a part of the Concord Tax & Business Solutions team since 2013. She is highly skilled with many years’ experience in the industry and is a qualified Certified Practising Accountant (CPA). Since graduating with a Bachelor of Business (Accounting) in 2008, Catherine has proven her ability and knowledge in the accounting sector. As a Xero Certified Advisor, Catherine is continually expanding her technical skills and knowledge base to further her experience. She is a strong advocate of cloud accounting software and believes that all businesses should embrace it. Catherine is dedicated to providing a professional service and will always go the extra mile to meet her client’s needs.

Catherine lights up the workplace, by listening to music and singing around the office. When Catherine isn’t working, you will find her spending time and running around after her two boys.

Need a qualified tax advisor near you? We are your local business accountants, and we are here to help! Call us today.

Chris Byrne


Chris has been with Concord Tax & Business Solutions since 1993. Before becoming an Accountant, Chris was involved with his family business from teenage years, then worked for a delivery business, became a qualified Cabinetmaker, then owned and operated a prawn trawler business in Townsville. Having owned a business and worked for many others, he is very knowledgeable about the challenges and opportunities that small businesses face. Chris holds a Bachelor’s Degree in Commerce from James Cook University and received numerous High Distinctions whilst completing the CPA Program. In 2002 and 2017, Chris held a Principal role at Concord.

Chris has been a keen sailor since his childhood and has competed in several 16ft Skiff competitions. In his spare time, Chris enjoys road and mountain biking and has raced in the Paluma Push competitions.

Taylah Palmas


Taylah joined the practice in June 2020 and manages the client the client interface of Concord Tax and Business Solution’s busy reception. Before joining the Concord team, Taylah worked at Chemist Warehouse for 5 years which has provided her with the ability to relate to people and understand their needs. Taylah was born and raised in Ingham and has now lived in Townsville for 9 years. Outside of work, she loves to bake, read, paint, swim and go exploring.